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one step forward…

March 10th, 2006

seventeen back.

I’ve been deathly quiet around here lately. This will likely continue until the store is open and the book has been handed off. In the meantime, i’m working more hours in a day than I care to admit and hitting unspackled walls at every turn.

The latest in a string of near-endless frustrations is Telus. For those of you non-Canucks, Telus is the local phone and internet provider. There are other options… Vonage, Shaw Digital Phone & Internet, etc, but we went with Telus for the store, namely because we were transferring an existing Telus number over.

The number was switched on the 21st of Feb, but they didn’t bother to come and install the jack we had requested. The internet was turned on the same day, but they didn’t bother to send over the digital modem.

So. Twenty five phone calls later, and they finally deliver the internet connection kit and get someone out here to install the actual line. But, they didn’t bother to tell us the date of the appointment. Lucky we were here!

The latest small irritation is that when they set up the internet, apparently they didn’t really set it up correctly. And it’ll be another business day minimum before it will be all configured.

No problem, right? What’s another day at this point?

Well, first thing Monday morning the credit card folks are coming to install and configure our CC processor. It runs over high speed internet. If the internet isn’t working, we’ll be charged another $125 for a rescheduling fee.

I explained this to the very pleasant (for once) woman at Telus and she’s working on it.

This, my friends, is why I absolutely positively needed to try to get this network up and running today. It’s Friday, there’s a chance of fixing any problems. If it was tomorrow, we’d be out of luck and out of another $125. That’s a lot of yarn.